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Shipping Policy

At Uponluxe, we are dedicated to ensuring that your order arrives safely, efficiently, and in a timely manner. This Shipping Policy outlines all essential information regarding order processing, shipping timelines, delivery options, and responsibilities.

1. Order Processing Time

  • All orders are typically processed within 48 hours (2 business days) after payment confirmation.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons (such as holiday periods or promotional campaigns), processing times may be slightly extended.

  • Once your order is processed and dispatched, you will receive a shipping confirmation email with a tracking number.

2. Shipping Time & Delivery Estimates

We offer standard international shipping to most countries.

  • Standard Shipping: Estimated delivery time is 7–15 business days, depending on your location.

  • Some remote or less accessible regions may experience longer delivery times.

Please Note:
Delivery times are estimates only and are not guaranteed. Factors such as:

  • Customs clearance procedures

  • Weather disruptions

  • Public holidays

  • Local courier delays

may affect the actual delivery time.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on your shipping destination and order weight/volume.

  • From time to time, we may offer free shipping promotions—please check our homepage or promotional banners for updates.

  • All customs duties, import taxes, VAT, or other fees imposed by your country’s regulations are the responsibility of the customer. These charges are not included in the item price or shipping cost.

4. Tracking Your Order

  • A tracking number will be emailed to you as soon as your package ships.

  • You can use this tracking number to monitor your shipment status via the courier’s website or the tracking link provided in your email.

  • Please allow 24–48 hours after shipping for the tracking information to update.

5. Shipping Locations & Restrictions

  • We currently ship to most countries worldwide.

  • If we are unable to deliver to your country or region due to logistical restrictions or customs issues, we will notify you before shipping and arrange a refund if necessary.

6. Split Shipments

  • If your order includes multiple items, we may ship them in separate packages depending on availability, warehouse location, or shipping method.

  • In such cases, you will receive separate tracking numbers for each shipment at no additional cost.

7. Address Accuracy & Delivery Issues

  • Please double-check that your shipping address is accurate and complete before finalizing your order.

  • Uponluxe is not responsible for packages lost, delayed, or misdelivered due to incorrect or incomplete addresses.

  • If your order is returned to us due to delivery failure (e.g., incorrect address, no one available to receive the package), we can arrange a reshipment. However, additional shipping charges may apply.

8. Shipping Delays

We strive to deliver your order within the estimated timeframe, but please understand that certain events may cause delays, such as:

  • Customs inspections

  • Courier or airline delays

  • Local carrier strikes or disruptions

  • Natural disasters or public emergencies

If you have not received your order within 30 business days, please contact us at cahigsimicz@hotmail.com, and we will be happy to assist you with tracking or reshipment.

9. Lost or Damaged Packages

  • If your package is lost in transit or arrives damaged, please contact us as soon as possible with your order number and any relevant photos (if damaged).

  • We will investigate the issue with the carrier and offer a solution, which may include a replacement or refund, depending on the situation.