Payment Policy

At Uponluxe, we strive to provide a secure, transparent, and hassle-free shopping experience. This Payment Policy outlines the payment methods we accept, how payments are processed, currency details, and what to expect in case of issues or verifications.

By placing an order on uponluxe, you agree to the terms described below.

1. Accepted Payment Methods

We currently accept PayPal as our primary payment method. PayPal allows you to make secure transactions using your PayPal balance, linked bank account, or credit/debit card.

2. How Payments Are Processed

Select your items and proceed to the checkout page.
Choose PayPal as your payment method.
You will be redirected to the PayPal website to complete your payment securely.
After successful payment, you’ll be redirected back to our site and receive an order confirmation email.

If you do not receive a confirmation email within 24 hours, please check your spam folder or contact us directly.

3. Currency

All transactions on our website are processed in US Dollars (USD $).
If you are shopping from outside the United States, PayPal will automatically convert the amount to your local currency based on the current exchange rate.
The final amount in your local currency will be displayed on the PayPal payment screen before you confirm the transaction.

4. Payment Security

Your security is our priority:

We do not store or have access to your credit card or banking information.
All transactions are processed through PayPal’s encrypted and PCI-compliant systems.
We use SSL encryption throughout our website to protect all customer data during browsing and checkout.

5. Order Verification

To protect our customers from fraud and unauthorized transactions:

We may conduct additional verification checks on high-value orders or if we detect unusual activity.
If needed, we will contact you via email to request identity verification (e.g., billing address confirmation or ID matching).
Your order will be processed once verification is complete.

We appreciate your understanding in helping us maintain a secure environment.

6. Payment Issues & Troubleshooting

If you experience issues during checkout or with your payment, please try the following steps:

Ensure that your PayPal account has sufficient balance or that a valid payment method is linked.
Double-check that your billing and shipping information matches your PayPal account.
Try using a different browser or device.
Contact PayPal Support for payment gateway-related errors.

For order-specific inquiries or assistance, feel free to contact us directly at 📧 cahigsimicz@hotmail.com.

7. Failed or Declined Payments

If your payment is declined or unsuccessful, your order will not be processed. You may:

Retry the transaction with updated payment information
Use a different PayPal account
Contact our support team for alternate solutions

8. Payment Confirmation

You will receive a confirmation email once your payment is completed. This email will include:

Your order number
A summary of purchased items
The billing and shipping information
An estimated processing and delivery timeline

If you do not receive this email within 24 hours, please contact our customer service team.

9. Fraud Protection Notice

We actively monitor all transactions for fraud prevention. In cases of suspected fraud or unauthorized use, we reserve the right to:

Cancel or hold the order
Report fraudulent activity to PayPal or relevant authorities
Ban the user from future purchases

Thank you for shopping securely with Uponluxe.
We appreciate your trust and are committed to delivering a smooth payment and shopping experience.